When making a booking with us at Activ Camps, a trading name of Activ Social Enterprise Ltd, we feel that it is very important that we come to an agreement. This agreement allows us to know what can be expected from the other party in certain situations from the start of our journey together, right up until your children return home from camp safe, happy and exhausted! Once you have ticked the box to say ‘Yes, I have read the agreement and am happy to continue on this journey!’ and have submitted your booking then you are agreeing to our terms and conditions below, and we can both be confident in the course that this journey will take.
By accepting this agreement we can be assured that you are:
- at least 18 years old
- the legal guardian of the child, or children, you are making the booking for
- legally capable of entering binding contracts.
- All bookings will be confirmed via email once full payment has been made. Bookings made where part or no payment is made will be deemed as pending. Please bare this in mind when paying with childcare vouchers as it takes longer for funds to reach us
- Once full payment has been made the booking will be confirmed, however, this is subject to availability at the time of confirmation
- We accept payment by childcare vouchers, cheque and credit or debit card.
- If we cannot accept your booking for any reason we will be sure to refund you in full as soon as possible.
- Children must be 4 – 14 years of age to attend Activ Camps, if there is any confusion over a child’s age our Site Managers reserve the right to ask to see the child’s photo I.D..
3. CANCELLATIONS AND CHANGES
- If you need to change or cancel your booking with us then please let us know in writing as soon as possible. As changes and cancellations require considerable administration time and have a major impact on our staffing levels, the following charges will apply:
|4 + weeks||Free||Free|
|3 weeks||£10 per change||£10 per day irrelevant of the number of children|
|2 weeks||£10 per change||£15 per day for 2 + children £10 per day for 1 child|
|1 week||Sadly, no changes can be made with such short notice and will be seen as a cancellation instead.||No refund|
- If your child is forced by illness or injury to miss a day on camp we will happily view this day as credit to be used within the following 12 months. Simply provide us with a doctor’s note within 14 days of the first day missed on camp.
- In extreme and very unfortunate circumstances Activ Camps may need to cancel a camp. In this situation we will do our best to give at least 14 days notice and the option of joining us at another camp instead. If not, you will be refunded the full amount for the days cancelled.
- Refunds will be made via the same method of payment you used whilst booking.
- The cost of our camps, parties and other services we provide will be displayed clearly on our website.
- Don’t worry, If prices change you will only be charged at the rate displayed on the website at the time of your booking.
- If there is a clear error in the displayed prices on our website or any marketing material please let us know. We will not be able to provide you with our child care services at this incorrect rate and you will be asked to pay the difference to fully confirm your booking.
- At present we do not charge you the credit or debit transaction commision rates, however we do reserve the right to do so.
- If you pay by cheque and this cheque bounces you will be charged a £10 fee that will be used to cover the bank charges and our administration costs.
5. AVAILABLE ACTIVITIES AND DATES
- We always make sure that our website and advertising does reflect our activity programme. However, inevitably, the availability of certain activities is dependent on the weather, ground staff advice and other circumstances outside of our control. We will do our best to inform parents of any restrictions or changes.
- Not all of our activities are available at each of our sites so please do read the site specific information on our website prior to booking. In the same light, not all of our activities will be available at every site on each day.
- No refunds will be made for activities that do not occur as we do always continue to provide a wonderfully wide range of activities.
6. ACTIVITIES AND SAFETY
- Activ Camps works hard to ensure the safe care of all children on camp, and this includes a thorough, on-going risk assessment process for all activities.
- By accepting this agreement you give consent to your child taking part in a variety of activities, as stated on our website, and may well include adventurous activities such as motor sports, rock climbing, archery, trust games, orienteering, swimming and inflatables, and that participating in any of our timetabled activities is done at their own risk.
- In regard to rock climbing, you consent to the British Mountaineering Club (BMC) participation statement: “The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement”.
- Specialist protective equipment will be provided for rock climbing, motor sports and archery, but sturdy footwear (i.e. no crocs, flip flops or ballet pumps) must be brought to camp and worn by children participating in these activities. Children may not allowed to participate if they do not have appropriate footwear.
- Your child may participate in swimming during their day at camp. Although all children will do a swim test, we ask you to ensure that you accurately indicate your child’s swimming ability when booking.
- As our camps are such non-stop fun the younger children get very tired and we therefore require all 4 – 5 years olds and some older children, decided at our discretion, to wear a buoyancy aid.
8. PHOTOGRAPHY AND VIDEO
- Activ Camps staff will take photos and video footage throughout the camp day for use in promotional materials by Activ Social Enterprise Ltd and to keep you updated on what your little ones are up to!
- Please let us know at our Head Office if you have any objections to your child being in these photos or videos.
9. DROP OFF AND PICK UP
- When you join us each morning you will be met at the front door where you will be asked to give the names of the children you are dropping off. You will then be asked to fill out a registration slip, one per child, and it will include your name, the child’s name, age and, most importantly, who is picking them up!
- If the person collecting is different to the person that dropped off then their name must be on the original sign in slip and PHOTOGRAPHIC I.D. must be shown. Regardless if you are mum, dad, granny or grandpa, you MUST have PHOTOGRAPHIC I.D. if not the person who dropped them off in the morning.
- If your child is arriving or leaving on their own please provide written confirmation of this either by email or in writing.
10. FREE EXTENDED DAYS
- Activ Camps offer a free extended service between the hours of 0830 and 1730. During this extended time children will partake in unstructured activities with our wonderful staff.
- This facility is open to every one so no need to book this ahead of time, however, perhaps mention it to the Site Manager and your child in the morning if using the extended time up until 17.30 so no one gets worried!
- Things happen, we understand this, and therefore, should you be unavoidably delayed please let us know as early as possible so that we can make the necessary arrangements and put your child’s mind at ease!
11. HEALTH AND SAFETY
- Activ Camps aim to be entirely inclusive, however, to do this we need to know the requirements of our children so that we can provide the best possible service and care for them.
- To enable us to do this please ensure that you provide us with all the information we need (Medical Records, Behavioural Records, details of any medication taken, learning difficulties, special needs, etc.).
- Failure to provide this information may result in the child’s exclusion from certain activities and/or camp. No refund will be offered in this case.
- If we deem your child too ill to attend camp, especially where we feel their illness may be contagious, we reserve the right to send them home or cancel their booking. Of course, as illness can’t be helped, credit days will be provided.
- Children should bring sunscreen to Activ Camps. However, we will always have some on site in case of those surprisingly sunny days! Please let us know if your child might have any reaction to using our sunscreen.
12. FIRST AID
- In the event of an accident an Activ Camps staff member will administer first aid and, if necessary, call the emergency services.
- For those prescribed an adrenaline auto-injector (i.e. Emerade, EpiPen, Jext), please ensure you note this on the booking form. In accordance with government healthcare recommendations, your child should have access to more than one device on camp. Parents must meet the Lead First Aider on arrival at camp to discuss your child’s allergies and medication administration.
- All essential medication, including all adrenaline auto-injectors, must be handed in to the Lead First Aider each morning for checking and for the appropriate form to be completed. Adrenaline auto-injectors, once checked in, will be looked after by your child’s Group Leader so that they are with your child at all times on camp.
- If any medication is not clearly labelled with the child’s name or is out of date then your child will not be able to stay on camp until the correct medication is handed in to us.
13. INSURANCE AND LIABILITY
- Activ Camps’ insurance is provided by Activities Industry Mutual and includes Employers’ Liability of £10,000,000 and Public and Products Liability of £5,000,000
- Activ Camps does not accept any liability for personal injury or sickness, or the death of any person, unless directly caused by the proven negligence of the company or its staff.
- Activ Camps will not take responsibility for the loss or damage of any items of personal property brought onto the camp. Our insurance does not cover personal items.
- Activ Camps encourages all parents and guardians to have appropriate insurance in place for personal injury, personal possessions and booking insurance with regard to their child’s attendance on one of our camps.
14. BEHAVIOUR AND EXCLUSION
- Activ Camps are non-stop fun and if a child’s behaviour begins to impede this, it will not be tolerated
- Any negative behaviours, e.g. bullying, aggression or disruption, will be dealt with with zero tolerance.
- Children displaying these behaviours repeatedly may be excluded from activities and/or camps.
- No refund will be given for the day of exclusion and any further days booked.
15. LOST AND PERSONAL PROPERTY
- Please do not allow your children to bring expensive belongings to camp, for example music players, tablets, toys and even expensive clothing.
- Please ensure that those items children do bring to camp are clearly labelled with the child’s full name.
- We encourage parents and guardians to check their child’s belongings at collection each day. A lost property box will be available for parents to look through for any missing items.
- If you lose something please send us an email with a description of the item so that we can attempt to return it to you. If, however, any items are not claimed within 14 days of the camp ending they will be donated to charity.
- Activ Camps accept no liability for loss or damage to any property belonging to a child, guardian or staff member.
16. PARENT FEEDBACK AND COMPLAINTS
- At Activ Camps our aim is to provide the highest quality care for children within our community. We continually look to adapt and change our practice for the better.
- Your feedback can really help us to do this so please contact us with any thoughts at any time.
- At Activ Camps we take complaints extremely seriously and can almost always resolve them. However, we need to know as soon as possible so that we can follow them up immediately.
- If you are on site and have a complaint please direct it towards the camp Site Manager. If, however, they are unable to help then please contact the company directors, Sean or Lily, via our Head Office.
17. WRITTEN COMMUNICATIONS
- As is the trend in this modern day, nearly all of our communications and written information will be electronic.
- This agreement means that you accept that any information provided electronically holds the same legal standing as if it were in writing. This condition does not affect your statutory rights.
- All notices given by you should be done so via email to email@example.com or by post to Activ Camps, 2 Union Court, Richmond, TW9 1AD
- All notices given by us will be done so via our website, email or via the postal address you provide when booking.
- Notices will be deemed properly served immediately when posted on our website, 24 hours after an email is sent or 3 working days after posting of any letter. Emails must be sent to the correct addressee and letters addressed and stamped correctly.
19. DATA PROTECTION
- Your details will be kept safe and only ever used in regard to future camps and event run by Activ Camps. Please let head office know if you would like to opt out of future emails.
20. EQUAL OPPORTUNITIES
- Activ Camps is an equal opportunities employer and also welcomes all children regardless of gender, ability, race or religion.
- Each child within our community is as important as the next and we will ensure that they receive equal access opportunity.
21. CHILD PROTECTION
- Activ Camps has a legal obligation to report any suggestion of child abuse or neglect
- and will do so immediately.
22. SPECIAL NEEDS
- It is our policy not to exclude any child due to special needs, wherever possible. The needs of each child vary, so decisions will be made on a case-by-case basis, depending on the level of support each individual child requires to enable them to participate in and enjoy Activ Camps.
- Please contact our Head Office to discuss how we can support your child.
For further information please contact Activ Camps on:
A: 2 Union Court, Richmond, TW9 1AD.
Activ Camps v4.3
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