Holiday Camp Information & FAQs

We offer a wide range of payment options for our holiday camps and clubs. You can pay by card (including Amex), childcare vouchers, and Tax-Free Childcare. We also offer the option of paying via CGPS. Please email info@activcamps.com if you are using this method.

Payments are required in full prior to your child attending camp. We cannot allow any bookings to go ahead unless full payment has been made.

As an Ofsted-registered childcare provider, we accept payments from both. You can find more information, including our voucher codes and references, here.

Once you have made your booking with Activ Camps, please head over to your provider account to send the payment. These payments can normally take around three working days to arrive. We will hold your booking for a maximum of seven days in order to receive payment.

Please note bookings made less than one week before camp begins should be paid for by debit/credit card. You can then send the voucher payment and we will reimburse you for the card payment afterward.

If you need to change any dates on your booking, you will need to email this in writing to info@activcamps.com. If you have requested a change for a date less than 28 days away, you will be required to pay an admin fee of £10.00 to change your booking. If it is more than 28 days away, then we are happy to change your booking, free of charge.

Please note, if you have previously booked at a discounted rate (e.g. booked a full week of camp), and if your new booking makes this discount no longer applicable, your new booking will be calculated at the current rate, and you will be required to pay the difference.

No changes can be made with less than 7 days notice given before camp.

If you need to cancel a date or your entire booking, you must email info@activcamps.com. Cancellation requests given with 28+ days notice qualify for a full refund. If less notice is given, then cancellation fees will apply. You can view these here.

We cannot offer any form of reimbursement if less than seven days notice is given before the date you wish to cancel.

Please note, if you have previously received a discount (e.g. full week of camp), and if this discount is no longer applicable because you have removed a day, you refund or credit will be recalculated to reflect this.

This can be added when making your booking. After you have selected your dates, you will see an option to tick After Camp Club to your booking. This will add late pick-up to all of your dates.

If you have already made a booking, and need to add a late pick up, please email info@activcamps.com to change this.

Your child must be at least four years old to attend Activ Camps.

Drop Off

08.30 – 09.15

Pick Up

16:30 – 17:00

Please note, to help ensure a safe sign in procedure, some waiting time can be expected to drop off/pick up your child, especially at the beginning of the week.

Late Pick Up

We also provide a late pick up service which you can add to your booking at checkout. Timings and pricing are below.

Late Pick Up: 17:00 – 18:00 – £6.50.

Please remember that anyone collecting must bring a form of identification.

Children from four to eight years old are placed in groups of up to 16 children with a staff:child ratio of 1:8. Children aged eight and over, can be placed in a group of up to 18 children.

Children are grouped with others of a similar age every morning.

Of course, it is inevitable at smaller venues that some groups will have a slightly more significant age gap. In these situations, we ensure the older children are encouraged to act with responsibility and care towards younger children.

This is often a nice dynamic as the older children enjoy the responsibility and interaction of helping younger children, and vice versa, the younger children love the opportunity to befriend and take part in activities with older children!

We know that it is important to make the day as fun as possible for all children, and being with your friends is very much part of this experience!

If your child has a specific friend they’d like to be with, please inform the staff at the sign-in desk. They will provide you with a grouping form. It’s important to fill out this form daily to assist us in organising the groups effectively.

To maintain balanced groups, we cannot accommodate requests for more than five children to be in the same group or for friends who are more than two years apart in age.

We do our very best to accommodate all friend requests, however, due to the complexity of groupings, we cannot guarantee every request.

If you are arriving later than 09:15am it may be unlikely that we can accommodate your grouping request as groups may already be full.

We ensure that all activities that we advertise are part of the weekly programme for your child on camp.

We cannot guarantee the exact days of the week that each activity will occur but your child will have the chance to enjoy all the activities if they join us for a full week (Monday to Friday), unless certain facilities are out of action. We have a very long list of activities so we cannot guarantee specific activities on any given day. Children will of course still have the chance to enjoy a huge variety of different activities every day whilst they are on camp!

Please also note that not all activities are available at all venues, simply due to the facilities available. Please check your venue specific information page for further information.

When it rains, we still try and get outside as much as possible. Many of the venues we use have fantastic indoor facilities that we can use if we need to be inside but it is advisable to always bring a rain jacket and spare set of clothes, pants and socks included.

We will endeavour to put on a full and varied activity programme whatever the weather, but when it pours we must prioritise the health and safety of our children. We have a number of engaging indoor games and challenges that can be played when space is limited by the British weather.

Please look at the facilities available at each venue on the venue specific information pages.

At every venue, lost property is collected and displayed at collection for you to find missing items. Please ask a staff member to help if items are lost at any point.

If you have lost an item please check lost property at this time, or contact our site team to arrange a collection. Site phone numbers can be found on your venue page.

We cannot guarantee the return of any lost item, but we do ask that all clothing and items brought in by your child is clearly labelled with you child’s name. We also recommend not packing expensive clothing and jewellery.

We ask that all lost property is collected from camp prior to end of the season. Any lost property that still remains when camp is finished, will be donated to a wonderful charity. We are unable to return any items to you after this.

We set the activities each day according to the weather, staff experience and expertise, and the number of children on camp.

We will encourage children to take part in all activities, but they will not be made to take part in something they do not want to.

Children can choose to opt out of an activity and we do try our best to find them an alternative activity (although not guaranteed), but please be aware that joining other groups after 9.15am will be difficult if groups already have maximum numbers.

Parents and carers are not permitted to enter the site during the day due to our safeguarding policies, and only permitted to enter the designated areas where the drop off and pick up are. All adults on camp at Activ Camps undergo background checks and an enhanced DBS as part of our safer recruitment process.

Please inform us as soon as possible if your child cannot attend Activ Camps. You can contact the camp directly, or email head office via info@activcamps.com.

If your child cannot attend due to illness or injury, we will happily view the missed days as credit, however, a doctor’s note must be provided within 14 days to enable us to authorise this.

We completely understand that life happens and sometimes this can impact on our timekeeping. However, late collection from our holiday camps does have significant implications for us and we are required to have a clear policy in place to help us navigate and avoid this. 

Charges Applied: 

If you have not collected your child by 17:00 and not booked After Camp Clubs in advance, your child/children will automatically join After Camp Club. This will be charged at the normal rate of £6.50 per child and allow you the freedom to collect up until 18:00. 

However, if you arrive after 18:00 when our camps close – additional charges will apply. 

18:00 – 18:30: £7.50 per 10 minutes. 

18:30 onwards: £10 per 10 minutes.

Charge will be applied per family, rather than per child. 

Please note, if we have not received any communication from you by 18:10 we will call any alternative contact listed on your child’s accounts. If we remain unable to make contact by 18:30 Social Services will be called. 

Repeated or extreme lateness may result in your child’s place being reviewed. 

When you join us each morning you will be met at the registration desk where you will be asked to give the names of the children you are dropping off. You will then be asked to give your name and that of the person who will be collecting.

The person collecting, even if it is the same as in the morning, will be required to show a form of identification (Driver’s license, passport, bank card, etc.) to ensure that the names match. If the person collecting does not bring identification, they will be asked to step to one side whilst a series of security checks

We welcome any skill level into the pool. With sessions delivered by qualified Swim Instructors, overseen by qualified Lifeguards and further supported by our Activity Instructors, we ensure that the highest standards of safety and supervision are maintained throughout all Pool Fun sessions.

All children will participate in a structured swim session, with all 4 – 6 year olds automatically required to wear a life jacket as part of our safety regulations.

All children aged 7 and over will participate in a swimming test, with required safety measures to be followed clearly explained according to the capability that they demonstrate. These swim tests will also inform how the Swim Instructor delivers each session.

All swim sessions are designed to develop water confidence and swim strength in a fun but safe and structured environment through a series of challenges and mini games.
We appreciate that some 4 – 6 year olds may be improving swimmers and may often partake in swimming lessons free of a life jacket. However, this is a mandatory precaution at Activ Camps due to swimming pool depths, session structure and session length.

Children who are eight years of over and are competent swimmers will have the opportunity for more free play in the pool with their peers under the safe supervision of a qualified Lifeguard.

At Activ Camps we maintain brilliant staff to child ratios, at worst this means one staff member for every nine children on camp.
For our amazing four year olds we maintain a 1:8 staff to child ratio and the same for the 5 – 7 year olds on near all activities. For certain suitable activities, where at least three staff are present, the ratio may stretch to 1:11, well 10.5 really, but we know children don’t come in halves.For children 8+ years old, we generally maintain a ratio of 1:9, with some occasional activities stretching to a maximum of 1:18 although this is very rare.

We prioritise safety by maintaining the highest standards for our large inflatables at the camp. Each inflatable undergoes an annual PIPA test, which is a nationally recognised safety standard for inflatable play structures endorsed by the HSE. Additionally, our trained instructors conduct and document safety checks before every camp session. These checks include assessing wind speeds to ensure safe conditions.

Please click here to view our Terms of Business.

You must inform us if your child has any additional needs. You will have the option to add information on this to your child’s profile when booking.

At Activ Camps we strive to ensure the safe, inclusive and fun experience of each and every child that join us. Please ensure you provide as much relevant information as possible to ensure your child receives the best care possible on camp.

If your child has complex needs, we ask that you fill in our SEND form prior to camp, or reach out to our Head Office via info@activcamps.com.

By completing this form you will provide us with the information required to determine if Activ Camps is the right environment for your child and that we can ensure a high likelihood of them having an amazing experience whilst under our care.

It will allow us to plan for any reasonable adjustments that we can make or, should these unfortunately be considered insufficient, inform you that our provision isn’t suitable for your child’s needs at this time.

All medication must be signed and handed in at registration and a medication form filled in and signed. Please allow extra time for this when dropping off. Medication is kept in a secure, centralised first aid box, to ensure that if a reaction, attack or incident should occur whilst on camp, the medication will be administered in good time, by a qualified first aider in the most efficient and reliable way.

Medication form: Your child(ren) will not be able to join if we do not have the correct, and in-date, medication for them.

Please complete the Medication Form in advance if you are bringing medication to camp

Click here to to download Medication Form

Epipen form: If your child is bringing an Auto-Adrenaline Injector (Epipen), then you will need to fill in a different form.

Click here to download Auto-Adrenaline Injector Form

Children will not be allowed to stay on camp if the adrenaline auto-injectors handed in are out of date, or they are not appropriately labelled with the child’s name.

Allergens on camp:

With the wide range of allergens that there are, Activ Camps is unfortunately unable to completely control the presence of these on camp. Of course, we have members of our team trained to respond to allergic reactions, including the administering of auto-adrenaline injectors, and have a robust medication policy in place. Our staff are also instructed to regularly remind children not to share food.